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Cigna help

To our valued Multnomah County Employees enrolled in our PPO plan and your dependents, please read the following important message pertaining to your benefit coverage from Cigna.


Employees have stated that Cigna, the new insurance, is difficult to use and confusing. Did you know the County has experts that can help you with the following regarding Cigna plans:


  • Understanding your benefits

  • Help you with complicated medical needs

  • Analyze your Explanation of Benefits (EOB) in detail. Am I getting over charged?

  • Review billing questions. Does My Cigna Portal for Employees show you owe $0 but you still received a bill from your provider?

  • Cannot find a provider for behavioral health care or other care

  • Other issues as they arise


Please email your concern to employee.benefits@multco.us and the experts will get back to you as soon as possible. Your concerns, questions, and difficulties are handled with the utmost confidentiality.



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